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CANCELLATION & CHANGES POLICY

CANCELLATIONS
Only available 24 hours prior to departure, departure is your first ride taken since we only sell round trips. and the cancellation Fee is $0.00 per ticket. But a round trip is not partially refunded. Cancelations need to be written for best customer relations, so we only take them by email with all the required information on it: Name of passenger(s), Dates of departure, time, email used for the purchase. Cancellations made within 72 hour time frame will be processed without fee however they will come into an internal credit note for a future use. Reservations made with third party or connections with other bus companies are non refundable. Group cancellations (4 or more passengers) are subject to a 50% penalty.
CHANGES
We normally don´t charge for changes, but on heavy season dates, you must understand we are fully booked or close to, and that means it is more expensive to us to adjust the operation, so it might have a cost on certain dates. NAME CHANGES ARE NOT ALLOWED
CREDITS
(Some customers have asked because other companies use them, so we prefer to be very specific.) WE DON’T USE SUCH A THING. We believe if tickets are cancelled, we must give you back your money as soon as possible. Please just follow our times and rules and understand it’s not immediate.  NO SHOWS DO NOT RECEIVE REFUND (Because even if you don´t show up, you used the space on the trip, because the seat was empty.)
DELAYS - INTERRUPTION
As we almost always deliver time and schedule and customers are used to it, unforeseen situations can make us fail to deliver a timely service. WE DO NOT GUARANTEE THE DEPARTURE AND ARRIVAL TIME. Those times are the best approximate we can make, and those might change. We want you to know that we cannot be held liable, and we are not legally responsible for providing you any lodging, alternate means of transportation, or any other expense when the interruption or stop of our service occurs. (PLEASE NOTE: WE WANT YOU TO BE HAPPY AND WE WANT TO DELIVER THE BEST SERVICE POSSIBLE, SO WE WILL TRY TO AVOID ANY OF THIS AS POSSIBLE.) EXAMPLES:

• Accidents on the route
• Extreme weather conditions
• Missing a connection with another booking with other company, (when using our service notice this)
• Police requests, as an inspection of the transportation unit.
• Traffic delays
• Any issue affecting your safety, as terrorism, vandalism, other users that may endanger the trip

HOW WOULD WE ADRESS THIS:
If our service has a disruption on the schedule, we will try to contact you and let you know as soon as we can. Please try to leave correct contact information when you book your trip. We will try to contact you, but it’s not an obligation, and sometimes, that might not happen. You can always call or visit our webpage to check for any service disruption.
Private Charters
Private charter bookings are only 50% refundable if made 2 weeks prior your event, please understand we book driver's with advance and our buses get booked for your event (meaning no one else can book them on that date). PRIVATE CHARTER LAST MINUTE CANCELLATIONS ARE NOT ENTITLED FOR A REFUND