CUTOMER SERIVCE INFORMATION
Hello and welcome HERE YOU WILL FIND ALL THE INFORMATION YOU NEED IN REGARDS TO YOUR PURCHASE AND OUR SERVICES.
Your tickets will be emailed to you within an hour of your purchase being processed. We ask that you print your tickets if possible. However, presenting them to the driver on your phone at the time of boarding is also admissible. Please note that if your phone screen is cracked or severely damaged, you will have to print the tickets and present a physical copy, as the driver needs to be able to scan the unique code on your ticket. You may print the tickets from your email or from our website. To print or view your tickets on our website, please go to the “My Account” dashboard. There you will find a “My Tickets” tab. You may also access you tickets in “My Account” dashboard by clicking the “View Order” tab. If you have any questions or concerns about your purchase, or simply need a bit more information, please do not hesitate to email us at contact@whistlerrides.ca or giving us a call at (604)-715-0196
DEPARTURE/ARRIVAL LOCATIONS
(Please note that the details of departure and arrival locations specific to your purchase will be clearly indicated on your ticket. Take care to review and please contact us should any questions arise)
| LOCATIONS | PICK-UP/DROP-OFF DESCRIPTIONS | Rides Service |
|---|---|---|
| Vancouver (Burrard Station) | Vancouver: Pick-up at the corner of Burrard and Melville Street, by the side entrance to the Hyatt Regency Hotel Whistler: | Multiple rides Monday - Monday |
| Squamish (Parking Lot Garibaldi Way) | PArking Lot in Garibaldi Way right next to a 7eleven eleven and a a Petro Canada clock on schedules and scroll down you will see a google map there | Multiple rides Monday - Monday |
| Whistler Exchange gondola to Burrard | Whistler: Pick-up at The Gondola Transit Exchange (off Blackcomb Way) Vancouver: | Multiple rides Monday - Monday |
| Whistler Creekside | Whistler: Pick-up at creekside, In front of Legends, under the bridge. | As specified on route |
| Whistler Function Junction | Whistler: New 2019 route Pending to be confirmed. | As specified on route |
| Pemberton Husky | Ex Former Stop of Greyhound. | As specified on route |
Multi Pass and Commuter Pass
Our basic Multi Pass package price is as specified on tab, with no missing dates or hidden fees.If you wish to purchase a Multipass please click on Multi Pass Link in the navigation bar, if you want to purchase a Commuter Pass for Vancouver-Squamish-Whistler-Pemberton, please go to https://www.squamishrides.ca/commuters.html
CANCELLATIONS AND TICKET CHANGES
Missed Departure
Punctuality is of utmost importance in ensuring that all of our customers get proper service that they purchased. If you miss the scheduled departure, we reserve the right to no refund. Of course we will always do our best to accommodate your needs, so if you are simply running 5 minutes late, please give us a call. Please note that in this case, the driver still reserves the right to leave after the specified time has passed.
Ticket Change
The ticket change is FREE however we dont change tickets prior 24 hours of departure time if this is your case you will need to buy a new ticket. HOW IT WORKS: Please call 604-715-0196. If at any time you have any issues with the process or have any questions, please let us know!
Cancellations
If you wish to cancel your purchase, you must inform us in advance a fee will apply. No refunds will be issued to cancelations made less than 24 hours prior to departure date. Alternatively, you may choose not to cancel you ticket and ask us to keep it open-ended until such time as your travel dates are confirmed. Simply email us to make this request. Please note that although we are happy to accommodate this, we cannot guarantee seat availability for the dates you will end up choosing in the future.
