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TERMS & CONDITIONS

  1. Our website will add taxes at the end of the purchasing process, before you submit payment, so you can check your total balance.
  2. Your selected seats on your selected schedule will only be guaranteed if you made a full purchase with valid payment.
  3. Please take care of your ticket. If you lose it and somebody else uses it, we are not responsible (ID might be verified prior to use).
  4. Any tickets cannot be transferred to another name without a $10 CAD fee.
  5. Unfortunately, if abuse or misuse your multi pass or your ticket, we will confiscate it at driver’s judgement and a refund will not be granted and immediately suspended.
  6. You can transfer the value of your ticket to a voucher at any time 24 hours prior your departing time, our ticket change interface will retrieve a voucher with full ammount, within 24 hours will retrieve a voucher with a less amount, Whistler Rides service is non refundable, if you cancel your tickets we will issue open ended tickets in a coupon code, for a future use as internal credit in our website. Or charge you a 50% cancellation fee.
  7. The fee for changing the schedule on your ticket will be given to you at checkout, the change of tickets is done self service by an automated process (free sometimes within 2 4hours prior departure). a Fee for non registration fluctuating $1.00 CAD can occur. The cancellation fee is the cost of the ticket no refunds are granted to Cancellations all our sales are final To cancel, please email us to contact@whistlerrides.ca with the name, date, time, email used for the purchase, and the number of tickets you want to cancel.
  8. Multi pass holders only works in one way tickets so each time you want to travel you must book it, No refund is provided if you cancel your multi pass or commuter pass.
  9. We are not responsible for any damaged personal items, lost or stolen goods. Items are stored on the bus at your own risk. All responsibility for damage, deterioration, delay, and loss of any article is not our responsibility. Pay attention and take care all the time during your trip.
  10. We do not accept any liability for property left at the bus.
  11. Consumption of drugs and alcohol during trips are strictly prohibited. We will refuse passengers boarding under the influence of drugs, alcohol.
  12. Behavior considered to pose a threat to our drivers or other passenger(s) and the vehicle would be immediately addressed, and you would be asked to leave the unit with no refund and possibly with police assistance.
  13. All schedules are subject to change without notice and up to the last minute, Arrival Times are Expected not Absolute they can fluctuate 30-40 minutes by many factors..
  14. Delays or road closure caused by breakdowns, road conditions, weather, or any other conditions are not our responsibility. Refunds are not granted for these circumstances, and we are not legally responsible to provide lodging, alternative means of transport, or any compensation. Any group party of 6+ would be immediately granted special discount. Please contact us accounting@whistlerrides.ca to get a special promo code..
  15. It is your responsibility to always be able to connect to the internet to check your email since this is the primary way we will contact you, we are not responsible neither liable for unseen changes on itineraries due to no connection.
  16. We offer one way and round tickets. It is cheaper if you buy the bundle as round trip.
  17. We wont refund any ticket or product, bought with a coupon code.
  18. Our Rates are FROM a base price of $32 CAD Round trip and can go up to $50 CAD They are variable depending Holidays, selected date time and schedule, also depending if we have to modify our fleet Logistics to keep the service running. This is without including taxes.
  19. Our Rates for one way tickets are FROM $22.99 CAD Round trip and can go up to $29.99 CAD They are variable depending Holidays, selected date time and schedule, also depending if we have to modify our fleet Logistics to keep the service running. This is without including taxes.
  20. FREE ticket changes are only to users who register during checkout, We wont make any FREE changes to tickets bought with guest checkout, for FREE changes user needs sign into or create an account. Ticket change fee for this are usually $10 per passenger.
  21. Cancellations and Refunds, you can cancel your tickets and get a full refund, if you cancel withing 6 hours of the time you purchased, otherwise they will come as internal credit in the form of a voucher. We do not do Partial Cancellations, Neither Partial Refunds this is for ticketing. For multi pass holders, 80% penalty if cancelled, as per chartered reservations is 50% of Grand Total (only 80% applies if it is stated on the document/contract you signed).
  22. Whistler Rides charges $75 CAD for doing amendments, modifying and alterations to Charters Over $500 CAD, that include planning the shift of a vehicle and a person specifically for you, this since their personal plans have to change and our logistics also change, as a corporation with more than 15 vehicles in our fleet we take very serious our logistics, as they work in a chronological order, also because sometimes altering your schedule requires a human to sit and reorganize all the shift planning for that specific day..
  23. Whistler Rides INC can charge up to $10 if you request special assistance over the phone or in person to any of our staff members, to satisfy your needs.
  24. By acquiring a ticket, Whistler Rides INC. is not responsible by any means for a customer missing a flight, It is your responsibility to leave enough padding time for transport, and airline check-in as we are an affordable transportation service and subject to human, road, and many non contemplated in advance conditions that can cause delays.
  25. We don't refund tickets that are in a time frame within 24 hours of departure time for a number of factors and reasons some may affect our company, 1. To sell tickets time is crucial, we reserve your seat since the moment you buy it and we take it out of a digital inventory to prevent selling it to someone else, when a cancellation occurs within 24 hours of departure time, we are giving away the opportunity of someone else to buy it, therefore it becomes expired inventory. 2.Empty seats. If by circumstances a ride is not taken by the passenger, we consider it a lost bus, seats are still reserved and paid, so they will travel empty (imagine they travel with a tag with the passenger’s name) this also costs money as we are transporting a tag, therefore we reserved it to you. 3. Passengers lists, and manifests are a must do in our business and to comply with transportation regulations, a manifest is issued everyday, hard copies of passengers lists are handed to drivers, and placed in every bus, when a cancellation occurs within 24 hours time frame it is impossible to modify hard copies of manifests, and paper printed passengers lists in the buses, therefore we can't remove or add more passengers in a paper that is inside one of the buses which is km away from dispatch. We transport thousands of customers and this is just not possible. 4. We take seriously all of our operations so it is the passenger responsibility, to double check his/her itinerary, to double check he/she has valid tickets, to double check his/her scheduled date and time, we DO NOT take any responsibility neither refunds are granted if you failed to verify your travel documents.
  26. Our system allows to book tickets in the past for the same day for the walk ins of any passenger who doesn’t have wifi, or cash, so they can book it from the bus, or pay it later in their house after solving their rush or they are tourists who don’t have internet access until they reach their hotel we believe in a helping hand and we trust our Whistler and Vancouver community, this is not an error, it is programmed that way.
  27. No Shows - Abandoned Tickets receive no refund (however they are granted free tickets for future use.)
  28. Cancellations and Partial Cancellations, Only available 24 hours prior to departure, your departure is considered your first ride taken. Round trips are not partially refunded. Cancellations need to be written for best customer relations, so we only take them by email with all the required information on it: Name of passenger(s), Dates of departure, time, email used for the purchase. Cancellations made within 72 hour time frame will be processed without fee however they will come into an internal credit note for a future use. Reservations made with third party or connections with other bus companies are non refundable. Group cancellations (4 or more passengers) are subject to a 50% penalty we wont cancel any tickets bought with a coupon code.
  29. Whistler Rides is not responsible for damage occurred to Sports Gear (Bikes, Skis, Snowboards and any other Sports gear that fits in Whistler Sports Criteria during the transportation of passengers between destinations, and will not pay any damage caused to this ones that can occurred during transportation, it is transported under your own risk, if you do not wish to take the risk please use an alternative transportation .