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TERMS & CONDITIONS
Our website will add taxes at the end of the purchasing process, before you submit payment, so you can check your total balance.
Your selected seats on your selected schedule will only be guaranteed if you made a full purchase with valid payment.
Please take care of your ticket. If you lose it and somebody else uses it, we are not responsible (ID might be verified prior to use).
Any tickets cannot be transferred to another name without a $10 CAD fee.
Unfortunately, if someone else uses your multi pass or your ticket, we will confiscate it at driver’s judgement and a refund will not be granted.
You can cancel or change your ticket schedule any time before 24 hours of departure.
The fee for changing the schedule on your ticket is detailed on our website, and the change is done by an automated process (free sometimes during the season). The cancellation fee is the cost of the ticket. To cancel, please email us email@example.com with the name, date, time, email used for the purchase, and the number of tickets you want to cancel.
Multi pass holders don´t pay any cancelation fee, but if you have 3 no shows on booked trips or have 4 cancellations, you would have a 50 CAD fee, charged (season pass suspended until payed), and if you have 6 no shows or 8 cancellations, you would have an automatically cancelled season pass. No refund provided if you cancel your season pass anytime during the season. You can have the remaining equivalent bonified for a next season pass, example: If you cancel at mid-season, you can have 50% of the cost added to a next season pass.
We are not responsible for any damaged personal items, lost or stolen goods. Items are stored on the bus at your own risk. All responsibility for damage, deterioration, delay, and loss of any article is not our responsibility. Pay attention and take care all the time during your trip.
We do not accept any liability for property left at the bus.
Consumption of drugs and alcohol during trips are strictly prohibited. We will refuse passengers boarding under the influence of drugs, alcohol.
Behavior considered to pose a threat to our drivers or other passenger(s) and the vehicle would be immediately addressed, and you would be asked to leave the unit with no refund and possibly with police assistance.
All schedules are subject to change without notice and up to the last minute.
Delays or road closure caused by breakdowns, road conditions, weather, or any other conditions are not our responsibility. Refunds are not granted for these circumstances, and we are not legally responsible to provide lodging, alternative means of transport, or any compensation. Any group party of 6+ would be immediately granted special discount. Please contact us firstname.lastname@example.org to get a special promo code..
We only offer round tickets. If you choose a fixed date departure open return, be aware it is subject to space and availability, and you might not return in the first attempt. Book a secure departure return date tickets if you want to feel sure about the return or you don’t want any delay on your trip.